We were halfway through the loan process with another company, and under contract with the sellers of the home we were pursuing, when we were informed of changes on our financer's end that made us in need of a new loan company. My husband randomly decided on Ruoff, simply because it was a name he had heard of, and the rest is history. :) From the first phone call with Josh on a Tuesday afternoon, nervous and knowing we were starting completely over on financing, we could tell we were… Click to Read Full
Josh did a fantastic job keeping us informed on the loan process. Even after switching in and out of different houses/offers he was able to make everything a smooth transition until the very end. Definitely will recommend my friends, family and anyone else to use Josh and Ruoff!
Josh was so friendly and kind. He never made us feel like any of our questions were silly. Also made us feel very informed going through this process.
Josh worked with us for years now always giving great advice and tips on how to find the home we wanted and could afford! He was very attentive and helped us so much with all our needs. Thankful for him!
We had a bad experience with a different loan officer. We were recommended to Josh. He communicated very well through text and phone calls as well. Any questions he answered very quickly as well. He made the process of buying a house going from very stressful to a simple breeze!
Josh and everyone went above and beyond to make sure everything went smooth. We closed on a USDA loan in 14 days start to finish.
Communication Excellent!!! Speed and Accuracy Amazing!!! Professionalism In Every Aspect!!! Highly Recommend!!!
The communication throughout the process was amazing, Josh answered calls, texts, and emails at all hours and even on the weekends.
Josh was very personable and comfortable to work with, and communication was great.
The communication was phenomenal. It was also nice that Josh was able to tell that I had done my homework and research, and helped me understand things better.
Everything was perfect Josh did an amazing job answering all our questions and keeping us updated with all the latest information and documents. There isn't anything I would change keep up the good work!
Josh was so easy to talk to and answered all of our questions in a timely manner. He went out of his way for us and was great to work with.
