Nancy was fantastic! Very professional yet easy to talk to. I never felt like any of my questions were "dumb" even though they probably were. She was professional, timely, courteous. Nancy obtained a difficult loan for me and I know she put in many extra hours to obtain the lower rate. I trust her ..respect her..and I would not think of going anywhere else for my next home loan.
Nancy is proactive in letting me know what programs are available that will help me. She is to the point and work quickly and efficiently. We met Nancy many years ago and will never use anyone else; we completely trust her!
Honestly, everything went so smoothly that I've already recommended Nancy Cady and Ruoff to a friend of mine.
Nancy is extremely knowledgable and is great to work with. She responds any time of day and is quick to get the process completed. I would recommend her and Ruoff to anyone looking to buy or refinance!
Nancy even took the time to explain to the sellers the complications with taxes. She was representing us as the buyers. She is fantastic! Everyone in the room appreciated her willingness to take the time to explain in simple terms the answer to their questions.
Nancy was absolutely amazing! Her attention to detail and her availability at any time of day set her apart from any other person. She took something that could have been the most stressful part of our lives and made it quick, painless, and simple. We appreciate her soo much and will make sure that everyone we know uses Ruoff Mortgage.
Nancy guided me all the way through a challenging underwriting process. She was exactly who I needed to get through it successfully with my sanity intact.
I was very pleased that Nancy took the time to explain everything that was going on. Not only did she go above and beyond but she built a personal connection that made me feel comfortable and not forgotten about. I was very nervous about the whole process and Nancy took all fears away!
Nancy and I had been working together over three years! She was always working late after hours and calling or sending email to make sure I was headed in the right direction. She even helped get closing cost less than what I originally expected. She was excellent to work with. Exceeded above and beyond!
We worked with Nancy when we bought our first home in 2002. When returning to Fort Wayne to buy another house we immediately contacted her. And as expected, she was fantastic to work with again.
Nancy helped me through a very emotional move! It actually turned into a positive and fun process. Thanks you, Nancy, for taking such good care of me!
Nancy has been a true blessing for us on the purchase of our first home together. After several unsuccessful months working with another mortgage company, we were referred to Nancy as someone who specialized in VA loans and someone who has 25 years of knowledge.
