We really appreciated working with Ruoff. There was only one thing that we wished was different with our mortgage experience. This was our first home-buying experience and it was obvious that our mortgage broker was well experienced and knowledgeable, however we felt very confused to the process and how to anticipate and prepare for the next steps. In the future, we'd like to see a little more communication about what to expect. Everything else was perfect. Ruoff is organized and… Click to Read Full
Thea was quick to answer our questions. She was easy to talk to and returned our calls promptly. She did not seem to mind the 1000 questions my wife or I had about all parts of the loan process. Over she gave us a 5 star experience.
Thea was really wonderful and timely with answering all of our questions because we were first time home buyers. She kept us informed with all of the requirements and worked around our busy schedule. She was great to work with.
Thea was on top of the whole process for us, start to finish. If anything, we may have delayed the process by missing an email here and there, but usually we would receive a text letting us know when additional documents needed signatures or documentation. We could have used this same attention to detail and communication on our home sale in Alaska.
Thank you!
Thea was absolutely amazing to work with. Ever since day one she has been very responsive, all the way through the entire process Thea was very patient and answered any questions I had. I will always recommend Thea for anyone looking to get a mortgage
Thea was so caring, personable, understanding & empathetic. She was a Huge Blessing for us in our desire to buy Our very first home. Because of how hard she worked, Our Dream has been realized. We never expected to have someone so sweet ,truthful, and genuine to help walk us threw this proses.
We would recommend your services to anyone!
The online Loan Butler was easy, intuitive and kept me informed. Thea was fantastic and got us from offer to close in just 14 days!!!
Thea was extremely professional, approachable, friendly and knowledgeable!! Definitely enjoyed the experience
Thea is absolutely the best. She is professional, yet personable, and extremely knowledgeable. I love that I never felt as if I was bothering her when I had questions. She would not only answer my questions but would ask me if I wanted to know ‘the why’ and was happy to share that with me. As long as Thea is in the business, I will never work with anyone other than her.
Thea is amazing. The whole experience for family wouldnt have been the same without her. She was very knowledgeable, patient, available, caring and etc. Thea made time to explain things in full detail and made sure that we got all our questions answered. At one point we were sure about going through with the purchase until she reached out and turned things around. I wish more business transactions were as pleasurable as working with Thea.
Very easy to contact and clarify for any queries. Clear explanation on any doubts. User friendly online portal experience. Thanks to Thea and Ashley for making this entire process easier
Sai Kiran Reddy P 7.15.2024 Always happy to answer questions and worked around work schedules.
